How do custom orders work? All of my products are handmade and fully customizable. When you choose an item, you’ll see fields where you can describe the colors, style, theme, and any special details you want. You can also upload photos or fabric patterns so I can match your vision perfectly.
Can I request any colors or designs? Yes — everything is custom. You can tell me the exact colors, patterns, themes, or styles you want. If you have inspiration photos, upload them with your order.
How do I show you the fabric or design I want? Use the file upload field on the product page to send photos, screenshots, or examples of the fabric or design you want.
What if I’m not sure what I want yet? You can describe your idea as best as you can, and I’ll reach out if I need more details. I’m happy to help you bring your idea to life.
⏳ Processing Time
How long does it take to make my order? Processing time is typically 3–10 business days, depending on the item and the level of customization. Highly detailed or large orders may take a little longer.
Will you contact me if you need more time? Yes — if your order requires extra time, I’ll email you directly.
📦 Shipping
Do you offer free shipping? Yes — all U.S. orders ship free with USPS.
How long does shipping take? Once shipped, delivery usually takes 3–5 business days.
Do I get a tracking number? Yes — every order includes free tracking. You’ll receive your tracking number by email when your order ships.
🔄 Refunds & Returns
Do you accept returns? Custom items cannot be returned or refunded unless they arrive damaged or incorrect due to my error. Non‑custom items may be eligible for returns — see the Refund Policy for details.
What if my item arrives damaged? Email me at katiesbeatboutique@gmail.com with photos of the damage, and I’ll take care of it.
🎁 Loyalty Program
How do I earn points? You earn points by:
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Creating an account
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Making purchases
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Sharing your referral link
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Completing actions inside the Rewards page
How do I redeem points? Go to the Rewards page in the main menu. You can redeem points for discounts and rewards.
Do points expire? Check your Rewards page for details — most points do not expire immediately.
📸 Uploading Photos
What kind of photos can I upload? You can upload:
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Fabric patterns
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Inspiration photos
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Color palettes
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Pictures for memory boards
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Photos for custom CDs
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Screenshots of designs you like
What if my photo won’t upload? Try uploading a smaller file size or email it to me at katiesbeatboutique@gmail.com.
💬 Contact
How can I reach you? You can contact me anytime through the Contact page or email me at: katiesbeatboutique@gmail.com